Citizens Advice

We talk to a valuable service at the heart of our town

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On a Friday morning in March, I was sat on the chairs reserved for those waiting for a meeting with Citizens Advice Broxtowe. There was one other person there. Then a few more people turned up, and started handing out cards with numbers on. I politely declined. I wasn’t there for advice. I was there to meet Sally Bestwick, a friendly woman who gave me a wealth of information, on account of being a brilliant talker! She is the current Chief Executive of Citizens Advice Broxtowe, a service that is available to anyone and, says Sally, “advises on absolutely anything.” She emphasises that people might not be aware that Citizens Advice is a charity and relies entirely on donations and funding in order to keep going.

In April CAB hosted a fundraising concert with BeVox, a community choir which frequently performs to raise funds for various charities. This is “one of the biggest fundraisers [Citizens Advice has] done” says Sally. She hopes that it will raise a lot of money and give CAB the chance to make sure people know that they are “a small, independent charity that could be gone in a flash.” Sally emphasises to me how vital their services are, stating that “once the CAB is gone you don’t get it.” Derby suffered this fate. Let’s not allow Beeston’s CAB to go the same way.

For those of you who aren’t clued up on the history of Citizens Advice, it was set up in 1936 “in response to the start of the war,” Sally tells me. With the men going off to fight in the war, the women “were left struggling financially [and] didn’t know what they were entitled to in terms of any benefits or help from the army,” says Sally. So, where did it actually start? Surprisingly, it wasn’t somewhere official like our Beeston Offices, but “really bizarre places like people’s front rooms or horse boxes.” I laugh at this, surprised but pleased to realise that CAB is a service that was set up very much in the spirit of Keep Calm and Carry On, by people that were “willing to volunteer and help each other.” Since its beginning, “it’s evolved into [a] massive, volunteer-led organisation.” This is something even I didn’t know until, whilst waiting for my meeting with Sally, I saw the volunteers arrive. They seemed a cheerful and friendly bunch, ready to offer quality advice to those who need it.

Just to keep going the charity needs “approximately £350,000 a year.”

Gone then are the days of horse boxes, so I asked Sally where you can go for advice today. For us Beestonians, we can of course go to the Council Offices and find CAB on the ground floor. You can also find Outreach services in Stapleford Heath Clinic, which is open three days a week, Kimberley Health Clinic on a Monday morning, Hope on Boundary Road on a Wednesday morning, and also at Tesco Toton on a Tuesday Morning. Again, I was surprised. Citizens Advice in a supermarket! Sally states that the opening of an outreach service in Tesco Toton is “the first of its kind”, a new initiative that emphases how important it is for CAB to reach as many people as they can.

Sometimes, people will be in need of help and advice, but won’t take that first step to get it, so having this service in a local supermarket means that you can be discreet, do your shopping, and get some advice too. If CAB doesn’t receive enough funding, it simply isn’t possible for them to run these kinds of services.

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Just to keep going the charity needs “approximately £350,000 a year.” Most comes from lottery grants, Nott’s County Council, and Broxtowe Council, and as CEO a lot of Sally’s time is spent fundraising, making applications and doing funding bids to try to reach that yearly amount. Some money comes from donations, but these are usually small so fundraising events are vital. They also help CAB to connect with the community, and in the past they have attended Beeston Carnival to do this as well as raise funds.

Sally emphasises that Citizens Advice is a professional business with both paid and volunteering staff. “The volunteers,” she says “get paid in tea and biscuits” but mainly the money that comes in is spent on wages for the paid staff, and the rest on infrastructure to ensure they have certain things in place like good IT, which they rely on heavily to give the quality of advice that they offer. To train the volunteers it costs £1600 per individual. There are currently 60 such volunteers, and CAB employs a trainer and two service managers to ensure the volunteers are well trained.

However, they are facing challenges at the moment due to the growing demand for the service and the need to raise the funds to accommodate this. Sally tells me that “welfare reform and universal credit is only just coming into Broxtowe, so the demand for the service is going to increase in the next 18 months.” This is because as soon as universal credit starts to hit families “they are going to struggle and there will probably be delays in their payments as well,” she says. “The welfare reform is supported by Citizens Advice, but it’s the way they’re implementing it that worries us.”

After concluding the interview, we carried on talking, and Sally is very keen to stay in contact, and has hinted at the potential for another article about the friends of Citizen’s Advice, and how you can get involved. In the meantime, be mindful of the service we have at the heart of Beeston, and don’t be afraid to use it!

You can learn more about CAB at http://www.broxtowe.gov.uk in the Advice Help & Support section.

Jade Moore

Advice, beeston, Broxtowe, Citizens Advice, Community, Community service, Council, Sally Bestwick, Service

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